IMPORTANT ADDITIONAL INFORMATION REGARDING YOUR BOOKING: You must not accept any booking unless you understand and agree with the following terms and conditions. Sweetbay Travel Concierge, LLC (henceforth called Sweetbay Travel Concierge), or any of its affiliated entities, also called “Advisors” or “Concierges” below. Any and all travel carries risks. As your travel concierge/advisor, we firmly desire to keep you informed of any and all issues and risks that may arise. However, there are certain responsibilities that you, as the traveler, are responsible for. This includes, but is not limited to, reading and accepting the terms and conditions as outlined by the wholesaler whom your travel is booked with, as mentioned in the previous section. As your travel advisor, we are booking your vacation on your behalf with Sweetbay Travel Concierge; with our wholesalers, tour groups, package providers, hotel and resort companies, airlines, rental cars, et al.
EMERGENCY 24/7 SUPPORT: Sweetbay Travel Concierges/Advisors provide 24/7 Emergency Support services to our customers. For emergencies within 24 hours of departure or while you are traveling; please call the number listed in your travel documents or 843-868-8193 . Outside the US, please first refer to your travel documents for local emergency help or call your agent's listed number or 1-844-872-8391.
BAGGAGE FEES: Additional fees for baggage may apply. Please contact your airline or refer to its website for detailed information regarding their checked baggage policies.
TRAVEL ADVISOR (Agent): Sweetbay Travel Concierge, and its affiliated entities, act as a travel agent/advisor/conciege only. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to: airlines, motorcoach, rail, cruise line operators, tour companies, theme parks, resorts, and hotels. Sweetbay Travel Concierge does not own, operate, manage, or control these independent suppliers of services and is not liable for their acts or omissions. Sweetbay Travel Concierge’s/Advisor’s obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standard. A request cannot be guaranteed. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. You understand that your legal recourse is against the specific provider, not Sweetbay Travel Concierge.
IMPORTANT CONDITIONS: Prices are subject to increase prior to the time you make full payment. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. As noted above, by making the booking, you expressly acknowledge your acceptance of these conditions (i.e. increases before full payment and increases attributable to government-imposed taxes, fees, or carrier-imposed surcharges after full payment will be your responsibility) applicable to your purchase.
CANCELATIONS: Please be aware that most travel bookings are non-refundable and canceled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Where we incur any liability for a cancelation fee or charge for any booking which you cancel, you agree to indemnify us for the amount of that fee or charge.
FINAL PAYMENT: You may be required to make a deposit and such deposits are non-refundable (with exceptions for Disney, please inquire with your Advisor). Every wholesaler/supplier has different terms. Some will be due 30 days prior to travel while others can be 90 days prior to travel. Please review your booking confirmation and make note of the date. You also accept that if you fail to communicate with your advisor and make arrangements for final payments that you will be charged a penalty and your reservation will be cancelled and Sweetbay Travel Concierge will not be held liable for lost funds. Some airfares or services must be paid in full at the time of booking. Sweetbay Travel Concierge accepts debit card or credit cards (AMEX, Visa, MasterCard, or Discover). Should you wish us to charge your credit card, we will require you to read and sign a credit card charge form sent out with this document.
CREDIT CARD TRANSACTIONS: If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider and not against Sweetbay Travel Concierge. In the event that payment has been made to Sweetbay Travel Concierge via PayPal or Venmo merchant services by credit card, bank transfer, or ACH, you agree that you will not seek to chargeback your payment to Sweetbay Travel Concierge. If Sweetbay Travel Concierge incurs any costs, including but not limited to attorneys' fees, to recover any payments charged back by your credit card company, you agree that you will be liable for these costs. If the credit card is declined, you guarantee that you will settle any amounts owing to Sweetbay Travel Concierge via money order or cash immediately.
TRAVEL INSURANCE: For your protection, we strongly recommend that you purchase trip cancelation and travel accident insurance. However, no representation or description of the insurance made by Sweetbay Travel Concierge to you constitutes a binding assurance or promise about the insurance. Please complete your travel insurance acceptance or decline in this form. If you decline travel insurance, you will be required to sign a form stating it was offered and you declined it. Sweetbay Travel Concierge is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. Any claims that may fall under the relevant travel insurance policy must be submitted to the insurance company identified in the policy. You also understand that we are not licensed insurance agents, rather we sell under a travel insurance company umbrella. Therefore any questions about coverage, claims, etc are solely your responsibility to contact the insurance company. Your Concierge/Advisor will provide you with the insurance company’s phone number and/or email.
ADDITIONAL FEES: Additional taxes and surcharges (including carrier-imposed surcharges) that cannot be pre-collected may be charged locally by car rental agencies, hotels, and other suppliers. RESPONSIBILITY: We always do our best to make sure your travel arrangements are satisfactory. However, Sweetbay Travel Concierge, and its affiliates and their employees, shareholders, subsidiaries, officers, directors, successors, agents and assigns do not own or operate any entity which provides goods and services for your travel including without limitation, lodging facilities, airline, vessel, motor-coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. All such persons and entities are independent contractors and are in no way affiliated with Sweetbay Travel Concierge or any of Sweetbay Travel Concierge affiliated entities.
LIABILITY: Sweetbay Travel Concierge , LLC is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. In addition and without limitation, Sweetbay Travel Concierge , LLC is not responsible for any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services whether resulting from, but not limited to, acts of God or forces of nature, illness, disease, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation, or for any failure of any transportation mechanism to arrive or depart on time. Also, be advised that certain foreign facilities such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U. S. standards. If due to weather, flight schedules, or other uncontrollable factors, you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. Baggage is entirely at the owner's risk.
You may see the name Sweetbay Travel Concierge , LLC or Sweetbay Travel Concierge affixed to motor vehicles, on signs around the hotel or elsewhere. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by Sweetbay Travel Concierge in any way.
The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. You specifically agree that Sweetbay Travel Concierge is not liable for any consequential loss or damage.
PASSPORTS/VISAS/FOREIGN & US GOVERNMENTS: All individuals departing from the United States of America must be in possession of a valid passport. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports and visas, which meet the requirements of immigration and other government authorities at every destination. We recommend your passport be active for AT LEAST 6 months after your return date. You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for admission to your destination. Any fines, penalties, payments, or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. A government-issued photo ID is required for travel within the USA. You understand that foreign governments and their agencies can change their entrance requirements at any time. You also understand that the US Government can change their return requirements at any time. It is your duty and responsibility to stay abreast and informed via the www.travel.state.gov website. You also understand that monitoring COVID19, medical and health requirements are a part of this duty. You shall not hold Sweetbay Travel Concierge, LLC liable for any sickness, trip interruption, denial of entry, death, detainment, damages, or other issues related to negligence and lack of education on your part of any of the above mentioned issues. You understand that travel changes happen and that the COVID pandemic in relation to travel is a completely fluid environment with constantly changing parts.
TRAVEL DOCUMENTS: Travel documents including, without limitation, airline tickets, hotel vouchers, tour vouchers, or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being non-refundable, non-date-changeable, and subject to cancelation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being canceled. Any errors in names, dates, and timings may result in an inability to use that booking and the booking being canceled. Any errors in names, dates, and timings on your documentation will be your responsibility if not advised at the time of booking.
HEALTH AND SPECIAL REQUIREMENTS: It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. Please advise your travel advisor of any special requirements you may have, for example, special meals, medical requirements, and so on.
INTERNATIONAL FLIGHTS: Some countries require insecticide spraying of aircraft prior to a flight while you are on the aircraft. Please see the Department of Transport Disinfection Website for more information.
AIR TRANSPORTATION Sweetbay Travel Concierge, LLC shall not be held responsible for flight delays or schedule changes imposed by an airline or tour operator. Flight schedules are subject to change at the sole discretion of the airline. Any and all cancellations or changes to airlines reservations are subject to cancellation penalties imposed by the airline or tour operator/wholesaler. Please read the CDC Requirement for Proof of Negative COVID-19 test or full recovery documentation from COVID-19 for all inbound flight passengers arriving in the United States. You may find the current policy information here: https://www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-air-travelers.html
REFUSAL OF SERVICE: Service providers reserve the right to refuse service to travelers at their sole discretion and including without limitation if the traveler:
Lacks proper documentation for the country of destination Has a contagious disease Is under the influence of alcohol, drugs, or narcotics Manifests disruptive and/or unruly behavior
Sweetbay Travel Concierge , LLC assumes no liability for the acts of the service provider in refusing service. BAGGAGE: LOST/STOLEN/DAMAGED OR EXCESS You understand that Sweetbay Travel Concierge is no liable or responsible for lost, stolen, or damaged baggage or excess baggage fees. You need to immediately contact the baggage department at your destination for bags that are lost/stolen and to file a claim if it is damaged. You are responsible for your baggage fees and excess baggage fees. PRIVACY NOTICE You understand the following: Privacy Notice (TSA Update: August 13, 2009): The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the purpose of watch list screening, under the authority of 49 U.S.C section 114, the Intelligence reform and Terrorism prevention Act of 2004 and 49 C.F.F parts 1540 and 1560. You understand that you may also provide your Redress Number, if available. Failure to provide your full name, date of birth and gender may result in denial of transport or denial of authority to enter the boarding area. You understand that the TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA website at www.tsa.gov. You understand it is solely your responsibility to make sure every document is up to date and accurate. You understand that the Transportation Security Administration requires you to carry a government issued identification card in order to board a flight.